Refund policy

Return, Refund & Exchange Policy – Ethnic Today

At Ethnic Today, we are committed to delivering quality products and a smooth shopping experience. Each product is carefully checked before dispatch. Our policy is transparent, fair, and designed to protect both customers and the brand.

Please read the policy carefully before placing your order.

Returns

  • Return requests must be raised within 3 days of delivery.

  • Products must be unused, unwashed, and in original condition.

  • Original tags, labels, and packaging must be intact.

  • Clearance / sale items are final and non-returnable.

How to Raise a Return Request

To initiate a return or exchange, email care.ethnictoday@gmail.com with the following mandatory details:

  • Order number

  • Clear product photos

  • Mandatory unboxing video (from sealed package to opening)

❗ Requests via Instagram, Facebook, WhatsApp chat, or phone calls will NOT be accepted.

Once approved, you will receive a Return Merchandise Authorization (RMA) number.

Ship the product securely to:

Ethnic Today
Attn: Returns (RMA #)
P-307, 1st Floor, New GIDC, Katargam
Surat, Gujarat – 395004
India

A prepaid return label may be provided. Approved return shipping charges will be reimbursed.

Important Notes

  • Sale / clearance items are non-returnable & non-exchangeable.

  • All products are quality-checked before dispatch; however, manual errors may occur.

  • ₹150 operational & processing fee will be deducted per returned item.

  • COD charges are non-refundable.

  • Customized items (Pico Fall, Blouse Stitching, Lehenga Stitching) are non-returnable & non-exchangeable.

Refund Processing – Mandatory Instructions

Refunds to PhonePe / Google Pay (GPay) / UPI / Bank Account will be processed ONLY IF:

  • Request is sent from the same registered email ID and mobile number used while placing the order.

  • Correct order number and complete details are provided.

❗ Requests from any other email ID, phone number, or with incomplete details will NOT be accepted.

Refunds

  • Refunds/exchanges are processed after inspection of the returned product.

  • Processing time may take up to 15 days from the date we receive the item.

  • In case of confirmed damage or defect, refund will be initiated within 2–3 working days.

  • Refund confirmation will be shared via email.

Do Not Like the Product / Product Not as Per Image

If you are not satisfied with the product received:

  • Request must be raised within 72 hours of delivery

  • Applicable only for non-sale (full-price) items

  • ₹150 processing fee per item applies

  • COD orders: ₹95 COD charge will be deducted

Process

  1. Email care.ethnictoday@gmail.com with order number & reason

  2. Wait for approval

  3. Ship the product back at customer’s cost

  4. Share tracking details within 24 hours

Size Issue Policy

We understand the importance of the right fit. Please review our size-related policy carefully:

  • No returns for size-related issues

  • Exchange allowed only if an incorrect size is delivered

  • If delivered size matches ordered size → No return or refund

  • Exchange allowed only for the same product

  • Exchange is subject to availability

Dress Category

  • No return

  • Exchange only (same product & value)

Refund

  • No refunds for size issues

  • Refunds only in case of defect, damage, or wrong item delivered

Exchange Policy – Summary

  • Exchange request must be raised within 3 days of delivery

  • Product must be unused, with original packaging and tags

  • Charges (if approved):

    • Reverse pickup: ₹150

    • New dispatch: ₹150

    • Both-way shipping at customer’s cost

  • Any price difference must be paid in advance

Need Help?

📧 Email: care.ethnictoday@gmail.com
📱 WhatsApp: +91 63573 57176